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Privacy Policy

If a customer wants to opt out from our service, he or she can contact us through contact us form, email or directly calling our toll free number.

NOTE:

We do not store credit card details nor do we share customer details with any third parties.

Ask-me-expert Privacy Policy

Ask-me-expert privacy policy is for cyber protection and privacy for the users. The service is termed as user defined services owned and operated by Ask-me-expert by submitting your information to website or through another medium, acceptance of the policy is considerable.

Delivery Policy

Ask-me-expert provides instant technical support for its customer. It may take 40 minutes to 48 hours to resolve the issue depends upon the severity of the problem.

Please go through these policies

Information and its use, when customer provides any information through, emails, phone or websites, it is confidential for us and we never share or disclose it to others. Ask-me-expert collects information from the users by using the toolbars.

Personal Information

It is mandatory for the users to provide required personal information which identifies you so that we will be aware of our users and their requirements. The user needs to fill the registration form first, in order to utilize the Ask-me-expert services. During registration, the user must give all the necessary details like, First and Last name, contact no, e-mail id, postal address, personal identifier etc. These details are used to contact you for the products and services you have asked for. It includes re-registration/renewal notifications, special offers and surveys on improving our services.

Payment Transaction

Ask-me-expert doesn’t use credit card details on phone. Representative of Ask-me-expert can ask user to enter his/her credit card details himself on the secure payment page /payment gate.

Access

While requesting technical support you may be requested to provide access for your computer by representative of Ask-me-expert to resolve the problem in your computer.

Ask-me-expert uses qualified tools which ask user to grant control of his or her computer to an expert over the internet so that the technical support personal could diagnose & resolve the problems. Experts are not allowed to use the Access Software until and unless they have received adequate training in its use and users have consented to grant control. In addition Experts will not use access tools to obtain confidential or sensitive information stored on user computer or network, or cause user to experience system problems.

Diagnostic Tool

Ask-me-expert online diagnoses application and may collect a wide variety of useful information about the condition of computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Ask-me-expert and is sent securely over the internet to the Ask-me-expert server or a third party server appointed by Ask-me-expert . Ask-me-expert analyses the information to help in diagnosing and solve end user problems. The information collected by the Ask-me-expert application will not contain any sensitive information such as websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles etc. Use of the access and diagnostic applications is also subject to the terms of use in the respective software license agreements.

Data Protection

Information we may collect from you We may collect and process the following data about you:
■ Information that you provide by filling in forms on our Site
■ Up-to-date data about yourself, if you register your personal details for the Alert Service
■ Details of your visits to our Site (including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access)
We may also ask you for information when you report a problem with the Site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Data security

Once it is within our control, we ensure your personal data is kept confidential by storing it on our secure systems or taking other appropriate measures to ensure that it remains private.

Delivery Policy:

Ask Me Expert provides instant technical support for its customer. It may take 40 minutes to 48 hours to resolve the issue depends upon the severity of the problem.

Sharing

Ask-me-expert will share aggregated demographic information with our partners, bank and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.

Notification of Changes

Ask-me-expert reserves the right to update its privacy policy anytime by posting changes online without notice to you. The most current version of the privacy policy can be viewed by clicking on the hypertext link located on our website www. www.askmeexpert.com Please go through the terms of privacy policy before submitting the related information to our website. If at any point of time, we will find the given contact information different from the current information, we will intimate you via mail as soon as possible. Ask-me-expert will only use the data and the information according to its privacy policy under which the information was collected. If your mind strikes some questions related to the privacy policy of our website, you can mail directly to us at feedback@Askmeexpert.com

REFUND POLICY FOR HARDWARE SUPPORT

We want you to be fully satisfied with every hardware product that you purchase or get hardware repairing service from http://Askmeexpert.com . If you are not satisfied with an item or services, you may return the item up to thirty days after the original purchase date to receive it. Product must be in its real state (non damaged) Non refundable amount (shipping, handling and delivery charges).

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