If there are one or more resolved issues, the fees for the Service will not be completed refundable. Non refundable amount (shipping, handling and delivery charges). Notwithstanding this Ask Me Expert may, at its sole discretion and on a case by case basis, agree to a refund of Plan fees after deducting charges for servicing the Customer.
The incident based plans are one time service, customer must check all regularities within 30 days, if face any problem he or she could contact Ask Me Expert on email@example.com, Ask Me Expert will revert you & provide adequate solution.
If the problem comes up again we will try to fix the issue first without charging any amount and in case we are not able to resolve the issue Ask Me Expert will refund adequate amount to the customer, depending on the criteria, partial or full amount will be refunded. The refund will be processed and will take 9-15 days working days to show as credit in the customer’s account through which payment was made. We want you to be fully satisfied with every hardware product that you purchase or get hardware repairing service from http://askmeexpert.com. If you are not satisfied with an item or services, you may return the item up to 30 days after the original purchase date to receive it. Product must be in its real estate (non damaged)
The issue for which refund is requested either has to be the same or correlated to primary issue as mentioned confirmation email or the agreement signed by the customer. For example if there was printer related issue and customer is complaining for yahoo mail account, Ask Me Expert will not consider as a correlated case And in such cases no refund will be issued.