NOTE: We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery Policy: Ask Me Expert provides instant technical support for its customer. It may take 40 minutes to 48 hours to resolve the issue depends upon the severity of the problem.
Please go through these policies INFORMATION AND ITS USE when customer provides any information through, emails, phone or websites, it is confidential for us and we never share or disclose it to others.
Ask Me Expert collects information from the users by using the toolbars.
Personal Information It is mandatory for the users to provide required personal information which identifies you so that we will be aware of our users and their requirements.
The user needs to fill the registration form first, in order to utilize the Ask Me Expert services. During registration, the user must give all the necessary details like, First and Last name, contact no, e-mail id, postal address, personal identifier etc. These details are used to contact you for the products and services you have asked for. It includes re-registration/renewal notifications, special offers and surveys on improving our services.
Payment Transaction Ask Me Expert doesn’t use credit card details on phone. Representative of Ask Me Expert can ask user to enter his/her credit card details himself on the secure payment page /payment gate. Access While requesting technical support you may be requested to provide access for your computer by representative of Ask Me Expert to resolve the problem in your computer.
Ask Me Expert uses qualified tools which ask user to grant control of his or her computer to an expert over the internet so that the technical support personal could diagnose & resolve the problems. Experts are not allowed to use the Access Software until and unless they have received adequate training in its use and users have consented to grant control. In addition Experts will not use access tools to obtain confidential or sensitive information stored on user computer or network, or cause user to experience system problems. Diagnostic Tool Ask Me Expert online diagnoses application and may collect a wide variety of useful information about the condition of computer system and the applications on it.
This information is packaged into a document containing all the essential details needed by Ask Me Expert and is sent securely over the internet to the Ask Me Expert server or a third party server appointed by Ask Me Expert. Ask Me Expert analyses the information to help in diagnosing and solve end user problems. The information collected by the Ask Me Expert application will not contain any sensitive information such as websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles etc.
Sharing Ask Me Expert will share aggregated demographic information with our partners, bank and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.